I believe one step owners and managers can take to help their agents is to bring three top notch (world class) mortgage brokers into their office (one at a time) for a very detailed interview.
Let's face it, closings depend upon teamwork between an agent and a mortgage person.. Why not be proactive to find the very best mortgage people in your area to work with your agents... Let them compete for the business, but also create some loyalty with them. Often they have different specialties that are critical in getting deals to the closing table.
Good teamwork is not just closing the deal, but making sure the experience is topnotch and it takes coordinated effort to accomplish that. Good communication amongst the team and the client is crucial. Remember the attitude has to be "what is best for the client."
Arnie Goldberg, VP Loyalty Builder, LLC agoldberg@loyaltybuilder.com
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